Welcome to Simyo!

Order received

The confirmation email is on its way to your email address. It can take up to 24 hours for you to receive the email. Check your spam folder as well, as the email might end up there.

Yours within two working days
Your new SIM card is on the way. Within two working days it’ll be in your mailbox and you can start using your Simyo subscription via My Simyo .
Let’s get started
Ready, set, go: login to My Simyo , follow the steps and unlock your SIM card with the pin code.
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Question?
Answer

When can I use my SIM?

Did you order your SIM before 13:00? Then we'll send it the same day and you'll have it in your mailbox the next day! For orders after 13:00 the following table applies:

Day of order: Delivered latest on:
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Tuesday
Saturday Tuesday
Sunday Wednesday

This is regarding a 3-in-1 NFC-SIM, that fits every phone. From the frame of the simcard you can press a normal SIM, micro-SIM and nano-SIM.

When can I use my SIM?

You can use your simcard after activation through My Simyo. Did you choose for number portability? Then you'll pay for costs outside of your bundle until the number has been ported. The status of your number portability request can be seen in Mijn Simyo, under the Overview section.

How do I check my usage?

You can monitor your call credits 24 hours a day online. You do that easily in the Mijn Simyo app or via My Simyo app . Don't have the My Simyo app yet? Download it in the App Store or the Google Play Store . Please note: it is not possible to retrieve your call credits by phone number.

Can I order a internet bundle?

After you have received your SIM, you can directly activate a internet bundle in My Simyo or in the My Simyo app. You can choose between one of the following month bundles. These are valid for 30 days:

  • Small - 150 MB for € 5
  • Medium - 500 MB for € 7,50
  • Large - 1000 MB for € 10
  • Medium - 2000 MB for € 12,50
  • Large - Unlimited MB's (low speed) for € 10

You can also use internet without an internet bundle. In that case you use the 'Pay as you Go' tariff of € 0,15 per MB.